Consultancy Services to Transform Housing and Homelessness Delivery

At Locata Housing Services, we don’t just build software — we partner with local authorities to improve housing and homelessness services through expert-led consultancy. Whether you’re reconfiguring your systems, aligning with legislation, reviewing service delivery, or launching a new allocations policy, our consultancy team offers the strategic insight and practical support needed to make your ambitions a reality.

We bring a unique combination of policy expertise, frontline experience, and technical knowledge across both HPA2 and LocataPRO Lettings, giving you a joined-up, future-proofed approach to managing your housing responsibilities.
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Our Consultancy Services Include

Service Reviews & Transformation Support

  • End-to-end reviews of homelessness, housing options, and allocations services.
  • Evidence-based recommendations to improve service delivery, performance, and user experience.
  • Full compliance with the Homelessness Reduction Act, Housing Act 1996, and related guidance.

Policy, Planning & Strategy Development

  • Design and implementation of Homelessness Strategies, Allocations Policies, and transformation plans.
  • Support with complex organisational changes, including mergers and restructures.
  • Integration of digital tools to support strategic objectives.

Staff Training & Development

  • Tailored training and workshops for frontline teams, managers, and senior leaders.
  • Coaching and mentoring to embed new processes, policies, and technologies.
  • Confidence-building to support digital transformation and cultural change.

Locata System Consultancy

  • Expert configuration and optimisation of both Locata HPA2 and LocataPRO Lettings.
  • Design and implement workflows that reflect your policies, reduce manual work, and improve accuracy.
  • Enhance data quality, streamline reporting, and improve system usability across departments and partners.

Supporting HPA2: Streamlining Homelessness Case Management

Our consultants work closely with your teams to help you get the most from Locata HPA2, ensuring that your homelessness services are: 

  • Fully aligned with national legislation and your local procedures.
  • Configured to support proactive prevention, accurate assessments, and efficient case handling.
  • Designed to reduce duplication and streamline officer workflows through automation and smarter data capture.
We support everything from new system implementations and policy-led reconfigurations to targeted service reviews and training — helping you deliver faster, more effective support to residents in housing need.

Enhancing Allocations Through LocataPRO Lettings

Whether you’re launching a new LocataPRO Lettings scheme or evolving an existing one, our consultancy helps local authorities: 

  • Translate allocations policies into transparent, user-friendly workflows.
  • Configure the system for effective shortlisting, eligibility checks, and automated communications.
  • Train teams and partners to work consistently and confidently within a digital-first environment.
  • Ensure customers have a fair, accessible, and seamless lettings experience.

We’ll help you optimise LocataPRO Lettings to reflect your housing priorities and deliver a consistent, compliant service that meets the needs of your community.

Cumberland Council logo

Case Study: Cumberland Council

A Unified System for a New Authority

In April 2023, Cumberland Council was established by merging Allerdale, Carlisle, and Copeland. Each locality had its own version of HPA2, customised to local practices. With the move to a unitary authority, a major consolidation was needed — bringing three systems into one, while maintaining local service delivery.

Our approach:

  • Held strategic meetings with managers to define requirements, challenges, and long-term goals.
  • Planned and executed a seamless data migration over a single weekend, minimising disruption.
  • Configured a unified HPA2 system with postcode-based case allocation and automated referral distribution.
  • Streamlined PHP generation and case workflows to reduce duplication and manual input.
  • Embedded feedback and testing loops to ensure the final system met operational needs across all localities

The impact:

  • Officers now conduct casework more efficiently with consistent, easy-to-follow workflows.
  • Improved data capture and reporting functionality enhances both insight and compliance.
  • The authority is now positioned to scale up cross-locality working as part of a long-term service strategy.

“The Locata team were incredibly responsive and collaborative throughout the project. Their consultancy support enabled us to achieve a smooth transition and build a system that works for both our short-term needs and longer-term ambitions.”

Gemma Coward
Service Manager, Cumberland Council

Why Choose Locata Consultancy?

Locata consultants are former housing professionals, senior managers, and policy specialists who understand both the legislative framework and frontline realities of housing services. We deliver results because we’ve walked in your shoes — and we know how to make the most of both HPA2 and LocataPRO Lettings.

You benefit from:

  • Over 20 years of sector-specific experience.
  • Deep technical and policy knowledge across homelessness and allocations.
  • A proven track record of supporting transformation projects across the UK.
Let’s Talk About Your Service Goals
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