When someone seeks support, the process should be straightforward – not a maze of referrals, spreadsheets, and delays. Yet for many councils and providers, coordinating housing-related support still involves disconnected systems, duplicated effort, and time-consuming manual work.
What Is the HRS Module?
The HRS Module is a centralised platform for managing referrals into a wide range of support services – including Supported Housing, Extra Care schemes, floating support, and even non-housing services like employment or mental health provision.
It acts as a single point of access, capturing:
- Applicant details and referral history
- Service provider information
- Unit availability and voids
- Waiting lists across multiple pathways
The system updates in real time, helping teams avoid duplication, reduce admin tasks, and maintain full visibility of who’s waiting, where, and for what.
Built for Real-World Services
No two local areas operate in exactly the same way. That’s why HRS has been developed to work flexibly – whether you’re managing a single-provider service or a multi-agency support pathway.
For example, a Mental Health pathway might be delivered by several different providers. Rather than maintaining separate waiting lists, HRS allows councils to manage one central list, with the system automatically allocating applicants to the next available place.
Key features include:
- Secure provider log-ins to accept/reject referrals, update placements, and manage applicant information
- Customisable access levels to control what providers see and
- Automatic tracking of voids, placements, and changes in service capacity
The result is faster referrals, fewer gaps in communication, and better use of commissioned services.
Seamless Integration with Homelessness Workflows
The Estates Module doesn’t operate in isolation. It links with the systems you already use, from CRMs and finance platforms to repairs contractors and housing benefit data feeds.
It also integrates seamlessly with other LocataPro modules, such as Lettings and Housing Related Support, creating a fuller, more joined-up picture of the resident journey — from application through to support.
Expandable and Customisable
Need self-referral options? HRS supports both public and private referral forms. This makes it ideal for trusted partners like health or care services to submit referrals – or for applicants to refer themselves, if appropriate.
Every referral form can be tailored to your local processes, with development time included to make it work for your service.
Quick to Deploy. Simple to Manage.
The HRS Module is already being used by councils looking to bring clarity and control to their support pathways. It reduces officer workload, improves provider response times, and helps services make better use of available support places.
If you’re already using LocataPro, you’ll benefit from discounted subscription options too – making HRS a cost-effective extension to your digital toolkit.
In short: fewer delays, fewer spreadsheets, and more time supporting those who need it.
Want to See It in Action?
Contact us today to request a demonstration and see how the HRS Module could work for your organisation.
