If the account is not verified within 30 days of the manager being notified, the user will be locked out and receive an account disabled error message when they try and log on to the system. 

The verification feature is an important security measure in other Locata systems, such as our Choice Based Lettings products. Now that the HPA2 system is fully embedded across the country, we believe it is the right time to introduce this well-established protective measure.

The implementation of the User Verification system will be introduced council by council across the next month, but we wanted everyone to be aware of the change before it arrives.

There is more information on the HPA2 Help Site for general guidance on the verification process. If you are a manager who will be responsible for going through the user’s accounts and confirming that each user still works for the local authority, you can find more information on the help site.

Given our previous experience with User Verification processes we are very confident that this security measure will be introduced seamlessly into your HPA2 system and should have little impact on your current working practices.