News

LHS can now help its partners deliver social media services to their customers.  The Kent Homechoice website has recently launched Twitter and Facebook accounts to help the scheme communicate with its customers. Kent scheme partners also receive useful feedback from applicants about the services they provide via the social media accounts.  In the first three […]

The Royal Borough of Windsor and Maidenhead is working with LHS to improve its on-line services to customers.  The council went live with the LHS Homeless Prevention and Advice Manager earlier this year and is currently finalising an upgrade to its allocations system.  The Royal Borough of Windsor and Maidenhead transferred all its housing stock

Void times have been reduced by a third in Swale Borough Council during a four month pilot testing Daily Bidding.  Most choice based lettings systems run on a two weekly cycle. However, Kent Homechoice believed daily bidding on properties could bring many benefits for both customers and the scheme partners.  From initial concept, LHS delivered

Manchester has successfully handled more than 75,000 bids for 1,400 advertised properties in its first three months of operation. LHS built the Manchester Move website that launched in February and replaced the previous Homefinder system in the city.  Two years in development, the site uniquely uses a simple traffic light system to give customers an

West Berkshire Council Housing team has gone “paperless” using LHS systems.  An estimated 80,000 documents linked to more than 5,000 housing applicants have been scanned and loaded in the LHS back office.  Housing staff went live with the new system in April 2011 and are now enjoying a massive reduction in the storage space required

Derbyshire Home-Options Partnership has been shortlisted for a national award for its work providing housing applicants with personalised help and advice.  The Derbyshire scheme was the first in the country to use the LHS My Gateway service. This allows housing applicants to see personalised information when they log on to their on-line housing application. This

Monmouthshire launched a county-wide Choice Based Lettings scheme in January 2011 using LHS products and services.  Monmouthshire Homesearch is a partnership of Monmouthshire County Council, Monmouthshire Housing Association, Melin Homes and Charter Housing.  The scheme will have a common Housing Register with the ability to accept on-line applications that will that will act as a