Information

Officers using HPA2 can now find previous versions of a customer’s PHP within the customer’s journal.  The requirement to be able to find earlier, and subsequently superseded, versions of the PHP was raised within the HPA2 Community Forum when an officer needed to provide a copy to the ombudsman.  The new functionality will also be […]

Kent has gone live with a new enhancement that allows a virtual video tour to be added to the property advert.  Once the video has been created it needs to be saved on a video streaming service, such as YouTube or Vimeo.  The video can then be uploaded in the “virtual tour HTML” box in

Four out of every 10 local council website homepages failed basic tests for accessibility, according to a recent study by the Society for innovation, technology and modernisation (Socitm).  However, we have ensured that HPA2 and our related Housing Related Support system (HRS) meet all the accessibility regulations that came into force for public sector bodies

Kent went live on December 1, 2020, with a new enhancement that allows the pre-population of the Change of Circumstances (ChoC) form.  This gives customers a form with details of their application already filled in for them to change or add to. This will make the completed ChoC form more accurate, easier to complete and

If a property is no longer in use or not available to the council, you shouldn’t remove it as this will remove the property from any reporting.  All you need to do is deactivate the property so that it no longer shows in the list of available properties.  How you deactivate a property depends on

Locata has once again been successful in applying to join the latest G-Cloud 12 framework.  This means that we continue to be an official Crown Commercial Service supplier and our products and services can be bought by local authorities through the Digital Marketplace without needing to go through a full tender process – helping save

We noticed that two of our partners were discussing an issue on our HPA2 Community Forum about PHP generation in Triage.  They had found that after a Triage case was completed and they had sent the customer a second PHP based on all the correct documentation the customer had to open a new Customer Portal

A new enhancement has been added to HPA2 that provides an estimated homeless date to the people list / case screen.  The enhancement was requested, specified and paid for by New Forest District Council to help with their case management process. They have effectively created a new column listing enhancement for all users of HPA2.

Locata has redesigned its company website and introduced a new page for videos demonstrating its housing software.  The new page currently has four HPA2 videos that show how the dashboard and help sites work. Each video is just three or four minutes long so that Locata users can easily get the information they require simply

Locata has launched two new enhancements designed to make the management of housing applicants even more efficient and effective.  Both enhancements were flagged up and discussed at the Virtual National Users Group earlier this month and are now available to order.  Document Uploads The document upload enhancement is already being used by several schemes across