Accessing older versions of a customer’s PHP
Officers using HPA2 can now find previous versions of a customer’s PHP within the customer’s journal.
The requirement to be able to find earlier, and subsequently superseded, versions of the PHP was raised within the HPA2 Community Forum when an officer needed to provide a copy to the ombudsman.
The new functionality will also be useful for auditing the progress of a case.
Officers who require to look at older versions of a customer’s PHP will need to look in the customer’s journal as shown below.
We have also added a print preview icon to the Plan page, so the Plan page now has a print preview and print icon.
If you click on the print preview you will see the PDF of the PHP but nothing gets added to the journal in this preview stage.
If you click on the print icon you will see the PDF of the PHP and a journal entry will be created with that PDF in the customer’s journal.
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