New 2022 Homelessness Template Letters now in HPA2
Andy Gale has completely revised the Homelessness Template Letters available for all officers using Locata’s HPA2 system. Andy Gale has completely revised the Homelessness Template Letters available for all officers using Locata’s HPA2 system. The new 2022 template letters have been updated to reflect changes in caselaw and the statutory Code of Guidance since 2018. The […]
New Rough Sleeper Initiative features to be rolled out
We are about to roll out a new set of features to allow officers to record, monitor and manage applicants being assisted under the Rough Sleeper Initiative. The move follows recommendations from the Locata Development Group, formed from practitioners from 22 councils. The update will be rolled out to all schemes next Wednesday (February 2nd) […]
New icon highlights status of client in linked lettings system
HA new “house” icon has been added for homelessness applications linked to lettings applications. The move follows recommendations from the Locata Development Group, formed from practitioners from 22 councils. The icon is colour coded so that officers can quickly see whether a case has a linked lettings application. If the icon is green the status […]
New streamlined process for Document Upload
Hertsmere have gone live with a new streamlined document upload process on its Locata CBL system as they felt that that some customers find the current two-step process of uploading and then submitting documents confusing. Cambridgeshire Home-Link scheme is currently testing the new process and is expected to adopt the enhancement soon. The new process […]
Giving officers on the ground control of their IT systems
More and more councils are taking control of their customer facing IT systems and configuring their own workflow processes using Locata’s unique intuitive software. https://youtu.be/sBfpbEV4ul8 A video showing how the “tasks and questions” procedure can help local authority officers design, build and deliver their own workflows Local authority officers are encouraged to develop their own […]
New “Support Needs” Task to be uploaded to HPA2
Following discussions with the Development Group, a change will shortly be rolled out to HPA2 which aims to address the way (and when) Support Needs are captured during a homelessness application. A new task will be added to HPA2 after the “Assessment of Circumstances” where the Support Needs from the People task can be amended […]
Sending out emails to somebody other than the client
Following discussions with the Development Group, a change will shortly be rolled out to HPA2 which aims to address the way (and when) Support Needs are captured during a homelessness application. A new task will be added to HPA2 after the “Assessment of Circumstances” where the Support Needs from the People task can be amended […]
New enhancement helps tidy up workflow lists
A new enhancement that automatically hides cancelled tasks from an officer’s workflow list has been rolled out across the country to users of both HPA2 and Locata’s Housing Related Support (HRS) system. The development was requested and paid for by Lewisham who wanted the enhancement on their HPA2 system, which has recently gone live. This […]
Proof of ID & Validation
The Proof of ID & Validation enhancement has now gone live and is available for those who want to add it to their Locata letting systems processes. The enhancement allows officers to verify identity documents quickly and accurately. We are working with our partner Trust ID to allow fast and accurate checks of driving licenses, […]
HPA2 updated tonight for H-CLIC version 1.5.2
HPA2 will be updated tonight to reflect the latest changes to H-CLIC. The requirements under H-CLIC version 1.5.2 will be deployed overnight on Wednesday, June 30 for all Locata customers. However, we have had to prioritise this update ahead of other planned changes to HPA2. We have therefore decided to make the deployments in two […]