Attaching correspondence to email templates
We have rolled out a number of free enhancements designed to simplify process outcomes to all HPA2 schemes. The first enhancement allows users to add letters to email templates. Once the officer has completed a letter template within a client’s communication log, they can then attach it to any email template. This functionality already existed […]
Home Office spending £4.7m a day on hotels for Afghan households and other asylum seekers
The Home Office has “messed up” the accommodation scheme for the 16,000 Afghan households that fled Kabul for Britain, according to Andy Gale speaking at Locata’s virtual National Users Group (NUG) meeting last week. Hundreds of council officers tuned in to the webinar to hear one of the country’s top housing consultants set out the […]
New 2022 Homelessness Template Letters now in HPA2
Andy Gale has completely revised the Homelessness Template Letters available for all officers using Locata’s HPA2 system. Andy Gale has completely revised the Homelessness Template Letters available for all officers using Locata’s HPA2 system. The new 2022 template letters have been updated to reflect changes in caselaw and the statutory Code of Guidance since 2018. The […]
New Rough Sleeper Initiative features to be rolled out
We are about to roll out a new set of features to allow officers to record, monitor and manage applicants being assisted under the Rough Sleeper Initiative. The move follows recommendations from the Locata Development Group, formed from practitioners from 22 councils. The update will be rolled out to all schemes next Wednesday (February 2nd) […]
New Andy Gale toolkits for the prevention of homelessness
Delivering the Homelessness Reduction Act with the new Andy Gale and Locata Preventing Homelessness Toolkits Andy Gale and Locata have joined together to develop a brand-new set of Preventing Homelessness toolkits to help local authorities prepare for the changes following the enactment of the Homelessness Reduction Act on April 3rd, 2018. The Act fundamentally changed […]
New icon highlights status of client in linked lettings system
HA new “house” icon has been added for homelessness applications linked to lettings applications. The move follows recommendations from the Locata Development Group, formed from practitioners from 22 councils. The icon is colour coded so that officers can quickly see whether a case has a linked lettings application. If the icon is green the status […]
New streamlined process for Document Upload
Hertsmere have gone live with a new streamlined document upload process on its Locata CBL system as they felt that that some customers find the current two-step process of uploading and then submitting documents confusing. Cambridgeshire Home-Link scheme is currently testing the new process and is expected to adopt the enhancement soon. The new process […]
Giving officers on the ground control of their IT systems
More and more councils are taking control of their customer facing IT systems and configuring their own workflow processes using Locata’s unique intuitive software. https://youtu.be/sBfpbEV4ul8 A video showing how the “tasks and questions” procedure can help local authority officers design, build and deliver their own workflows Local authority officers are encouraged to develop their own […]
New “Support Needs” Task to be uploaded to HPA2
Following discussions with the Development Group, a change will shortly be rolled out to HPA2 which aims to address the way (and when) Support Needs are captured during a homelessness application. A new task will be added to HPA2 after the “Assessment of Circumstances” where the Support Needs from the People task can be amended […]
Sending out emails to somebody other than the client
Following discussions with the Development Group, a change will shortly be rolled out to HPA2 which aims to address the way (and when) Support Needs are captured during a homelessness application. A new task will be added to HPA2 after the “Assessment of Circumstances” where the Support Needs from the People task can be amended […]